FREE SHIPPING WITHIN AUSTRALIA FOR ORDERS OVER $220
Is there a shipping and handling charge for shipping within Australia?
We offer free standard shipping within Australia on standard orders over $220.
Standard shipping within Australia for orders below $220 will be charged a flat rate of $9 plus GST.
If you prefer Express Shipping, the shipping cost will be calculated at checkout.
Do you ship internationally?
Yes, we ship to approximately 40 countries worldwide. Please check shipping availability and cost at check out.
What are my delivery options?
For shipping within Australia, we offer Standard and Express shipping. We only offer Standard shipping for international orders.
We also offer and recommend that you purchase the Registered Mail option because we cannot take responsibility for lost parcels that have been left unsigned at your property.
What is the Registered Mail option?
The Registered Mail option means that your parcel will require your signature on delivery and will not be left unsigned at your property. We recommend that you choose this option at checkout because no responsibility will be taken by us or our couriers for any lost parcels.
Do I have to sign for my delivery?
You will only need to sign for your parcel if you have chosen the Registered Mail option.
Where is my order dispatched from?
All orders will be dispatched from our warehouse in Perth, Western Australia.
Will I be notified once my order has been dispatched?
Yes. You will receive an email shortly after placing your order that we have received your order and accepted payment. You will also receive an email notifying you that your order has been dispatched.
Please note that we do our best to dispatch your order within 1-3 business days. If we cannot dispatch your order within this time we will notify you by email.
How long does it take for my order to be delivered?
Standard shipping to Australian metro areas takes approximately 2-6 business days for delivery.
Express shipping to Australian metro areas takes approximately 2-3 business days for delivery.
Please allow an extra 1-3 business days for non-metro areas.
International delivery times vary between 3-21 days depending on destination.
Are there any applicable customs and duties for my order?
If you are in Australia, your order will be charged the compulsory Goods and Services Tax (GST).
International orders may incur additional customs and duties upon delivery for which we have no responsibility or control.
How will my order be packaged?
Preserving the environment for the next generation is one of our key values. For this reason we use minimum packaging and do not package orders in boxes. Your order will be adequately packaged and protected during shipment using tissue paper and a postage satchel.
Who pays for shipping on returns and exchanges?
Please read our Returns & Exchanges Policy for further information.
Version: 01 Last Updated 20/09/2017