Free standard shipping within Australia

FAQ’s

PRODUCTS & SIZING

What makes Tiger Mama Intimates products premium and different from others?

Tiger Mama Intimates are designed with mums and babies in mind – their ‘Needs’ and ‘Wants’ for maternity lingerie. By ‘Needs’ we mean taking account of their sensitive skin and changing bodies during pregnancy and nursing. ‘Wants’, we mean Mums deserve modern beautiful lingerie that feels fabulous to wear and looks incredible.

We achieve all these by using the best raw materials available to us (OEKO-TEX® certified fabrics), listening to today’s mums struggles and our designer’s vision of revolutionising the maternity lingerie. Our products are manufactured by companies of high end lingerie.

We do not take shortcuts. For example, our 6 rows of hook and eyes are one piece, with a soft layer where it comes into contact with your back. Some maternity/nursing bras in the market will join two 3 hooks and eyes, creating a thick join with over stitching which can irritate your skin.

All Tiger Mama Intimates products are tested on Mums throughout the stages of pregnancy and breastfeeding.

We are confident that unlike many online shopping experience, when you meet your Tiger Mama Intimates you will see the premium quality straight away and will not be disappointed.

All Tiger Mama Intimates products use OEKO-TEX® certified fabric, what does this mean and why is it important?

At Tiger Mama Intimates, we do our utmost best to produce the highest quality bras and briefs for expectant and nursing mums. One of our key philosophies is to only use OEKO-TEX® certified fabrics. This is why we are unique and this certification sets us apart from other maternity and nursing lingerie brands.

OEKO-TEX® is an independent testing and certification system that ensures that no harmful chemicals, both illegal and legal, were used during the entire manufacturing process including yarn production. This is important because newborn babies can breastfeed up to 12 times a day (Source: Australian Breastfeeding Association). That’s the number of times your baby’s sensitive new skin comes into contact with your clothing. Therefore, when you wear Tiger Mama Intimates, you can be confident that our products have been designed and produced with you and your baby’s safety and comfort in mind.

What is the difference between a maternity bra and a nursing bra?

Maternity bras are variations of regular bras that allow for your expanding breasts and developing milk ducts during your pregnancy. Some features of maternity bras that may not be evident in regular bras are cotton-lined cups and 6 rows of hook and eye fasteners to allow for your changing shape during pregnancy.

Nursing bras are essentially maternity bras that have a breastfeeding clasp to allow the cup to open out and enable breastfeeding. Some nursing bras have a privacy layer for discreet breastfeeding.

Tiger Mama Intimates bras are both maternity and nursing bras, meaning that you can wear our bras during pregnancy as well as breastfeeding. We have done our utmost best to make sure that not only do we use OEKO-TEX® fabrics for our products, but we have features that have your and your baby’s comfort and safety in mind. See our Tiger Secrets for more detail on the special features on all our bras.

Are Tiger Mama Intimates bras maternity bras or nursing bras?

Both! Tiger Mama Intimates bras are both maternity and nursing bras.

Our bras are designed to support you during pregnancy and breastfeeding. Our bras are cleverly designed to allow for expansion as your shape changes during your pregnancy and breastfeeding journey.

We design and produce our bras to the highest quality, with your and your baby’s comfort and safety in mind. See our Tiger Secrets for more detail on the special features on all our bras.

Why and when do I need a maternity bra?

Maternity bras are specifically designed to provide comfort and support during pregnancy. As your shape changes during your pregnancy, you need a bra that adapts with you and doesn’t put pressure on your breasts or developing milk ducts, as this can cause discomfort and problems such as mastitis. Please visit our Maternity Bra Needs for more information on your maternity and nursing bra requirements, as well as recommendations on the best time to purchase them.

How do I know the bra size that I need?

We have created an easy to use Size Guide and size calculator to determine your perfect bra size.
Please also visit our Maternity Bra Needs page to determine the recommended time to measure and buy your maternity and nursing bras.

How do I know what brief size I am?

We have created an easy to use Size Guide and size calculator to determine the perfect brief size for you.

How do I care for my Tiger Mama Intimates products?

To extend the life of your Tiger Mama Intimates lingerie, we recommend that you hand wash them in cold or warm water. Always close all hooks and clips before washing. Do not use bleach, iron, wring or tumble dry. Simply hang them away from direct sunlight. Do not dry clean.

GIFT VOUCHERS

Can I purchase Tiger Mama Intimates Gift Vouchers?

Absolutely! You can purchase Tiger Mama Intimates Gift Vouchers in multiples of $50 or $100 from our online store. Gift Vouchers are a fantastic gift for an expectant or breastfeeding mum when you don’t know their size or style preference.

For convenience, Tiger Mama Intimates Gift Vouchers are eVouchers. Your gift voucher will be sent to the nominated email address on your order. If you want to present a Tiger Mama Intimates Gift Voucher in person to the lucky mama, simply print out the Gift Voucher.

How do I use a Tiger Mama Intimates Gift Voucher?

Our gift vouchers are redeemable only on our online store. Simply enter the unique code on your Gift Voucher at checkout.

Our Gift Vouchers can be used multiple times up to the value of the gift voucher during its validity period.

Tiger Mama Intimates Gift Vouchers cannot be exchanged for cash or be used at our retailer stores or their websites.

Does my Tiger Mama Intimates Gift Voucher expire?

Tiger Mama Intimates Gift Vouchers are valid for 12 months after its Purchase Date.

How do I find out the balance of my Gift Voucher?

If you have created an account with Tiger Mama, simply login and you will be able to view all previous orders as well as check balances on Gift Vouchers.

Can multiple Gift Vouchers be used in a single transaction?

No, only one valid Gift Voucher code can be used at any one time.

ORDERS AND PAYMENTS

Do I receive an email confirmation for my order

Yes. We will send you an email to confirm receipt of your order and acceptance of payment to the email address you nominated at checkout. Please check your spam folder if you have not received it.

If you do not receive an Order Confirmation, we apologise for the technical problem and ask you to kindly email us at info@tigermama.com.au

Can I track the status of my orders?

Yes. Once we have posted out your item(s), we will update your order with the tracking information. You will then receive an email with an update on your order and tracking number.

I accidentally inserted wrong details on my order, how do I change it?

If you have inserted incorrect information in your order such as the wrong size or the wrong address, please email us at info@tigermama.com.au as soon as possible and we will do our best to rectify the mistake. Tiger Mama Intimates takes no responsibility for incorrect orders once the order has been dispatched from our warehouse. In such cases, remedy shall be subject to our Returns & Exchanges Policy.

The size that I need is currently unavailable, when will it be restocked?

If your size is not available, please email us at info@tigermama.com.au to see whether and when it will be restocked.

How can I pay?

For your convenience, you are able to pay using Paypal or eWay at checkout.

Our website is safe and secure to shop and pay online. We do not collect or store credit card details in any way. The credit card details that you enter are secured by Secure Socket Layer (SSL) encryption and transmitted directly to our payment system provider (Paypal or eWay).

We apologise that we do not accept cash or cheques.

Will I be charged duties and taxes on my order?

If you are in Australia, your order will be charged the compulsory Goods and Services Tax (GST), however all international orders will be subject to the duties, customs and taxes applicable to your country. In this case any applicable duties and taxes will be charged by your local customs authorities. Tiger Mama Intimates is not responsible for providing duties and taxes estimates and does not collect such charges on the behalf of your local customs authorities.

SHIPPING AND DELIVERY

Do you ship worldwide?

Yes we certainly do! We ship within Australia and over 40 countries worldwide. Please see our Shipping and Delivery page for more information.

RETURNS AND EXCHANGES

What is Tiger Mama Intimates’ Returns & Exchanges Policy?

We have a generous 30 day Returns & Exchanges Policy.

Please read our Returns & Exchanges Policy for full details.

 

TESTIMONIALS AND REVIEWS

Can I provide Tiger Mama Intimates with a product review or testimonial?

Absolutely! We would greatly value your testimonial! Please send us your testimonial, review or feedback to info@tigermama.com.au

How will my testimonial or review be used by Tiger Mama Intimates?

We will consider all reviews, testimonials and feedback that we receive from our customers.

Please note that all testimonials and reviews are subject to our Terms and Conditions and may be used on our social media, website and promotional materials.

WHOLESALE ENQUIRIES

Love it, Shop it, Gram it! #ReleaseTheTiger

No images found!
Try some other hashtag or username